1 year 11 months ago
A NEVER RECOMMENDED STORE! I will NEVER recommend anyone this place because of such a bad experience which I had personally also with my Bhabhi. - Firstly they make a big deal to give an appointment and service, I got to know this brand by WMG. The moment I called them for appointment they were too direct what time and date, I mentioned the date and time they disconnected weirdly saying OK, that time I was asking the exact location (a landmark or something) so that we can get the place easily. But leave it even after taking appointment we waited there for around 1 hour for our turn. *There was no point of keeping appointments when you don?t know how to assist them. And at least teach your reception people the basics of handling customers and calls like a simple greeting to a customer. - They have pretty clothes that are highly expensive. They have pretty outfits mostly are designer replicas. The range starts from 50K and in 50k there are few options (like 3-4 Options) then the salesman starts showing of 60k - 70k - 80k and so on? If you can afford the higher range then they will entertain you asks for snacks forcibly but when you can?t they take you for granted. The salesman will directly say that mam, itne hi pieces h aapki range me nhi toh aap apna budget badhaiye. I went there with my cousin, after showing 5-6 options they asked aap aaj hi final karenge ? My cousin said yeah most probably. Then they started showing interest and showed us more options. We stayed there for 70-80 minutes in which we got to know the idea how they treat different customers. At the end my cousin said that we liked the collection but as its beyond the budget what we have decided so I have to ask our parents and even want them to see the outfits once before finalizing. Suddenly they start forcing us to finalize it today as those outfits will not be available tomorrow or the day you might visit. *C?mon how can you force someone to buy from your shop? That time i decided that i will choose my dress from some other store and thats what i did, I bought 2 beautiful outfits from dalmia fashions thats too in chandni chowk. - There is no transparency as there are no tags attached to the products. They tell the price verbally after seeing the customer?s attire. Even they sometimes ask the other salesman what they have mentioned to their clients at that moment. *I know its weird but its true and they ask it in their code language. A lady who was sitting next to me was aware of that language and I heard her saying it to the lady next to her that they are confirming the prices in their local Chandni chowk language. Really shocking. - Discount. When asked for some discount they said we don?t have any discount feature. All outfits are sold on fixed price. But later one of my friend told me that they have tie up with wed me good as they refer clients to them. if you show some msg they will directly do 5% discount on your bill. I told my bhabhi when she called to ask for the same at the store that time the receptionist told that it is valid but at the time of booking. - Time Bound & Fittings. They ask for minimum 45 days to get the outfit ready. My Bhabhi booked few outfits there along with her bridal lehenga (Same as Sabhyasachi Lehenga). Firstly her blouse neckline changed to round instead of sweetheart what she mentioned at the time of booking. Her outfits had pathetic fittings and quality instead what they had showed us at the time of booking. We asked them to show the sample of all the 3 outfits but 2 they didn?t showed it and mentioned that some other client had ordered it so its unavailable. and the last bridal lehengas is in factory. We asked them that we want to see it anyhow so they showed us the similar piece but it was clear that the piece they showed us saying its a sample was not at all a sample piece its was of some other client as it was brand new like ours. We said the same but the salesperson kept on arguing that its the sample only then they called the owner, he was so arrogant and rude started forcing that this is your outfit and we offer this quality only. We asked for refund but they refused that its not possible. No option left 10 days before marriage, my bhabhi compromised with those outfits. We made the work filled in the gaps what was in her lehengas from somewhere outside (boutique). So that it give somewhat a nice bridal look. *Mr Keyal, remember the customer is not blind. The sample piece can?t look so new as many customers try it. At the end I would like to inform you that the owner is an utter unprofessional, they have worst customer management, they don't know how to speak to their customers-rude staff, terrible services and delivery, false promises and commitments. And one more thing you can?t expect any call from them regarding your outfit ready like a reminder call for delivery date, also when client calls either they keep the phone on waiting or asks them that they will call back in 5 minutes which never happens. They should definitely be get blacklisted and rather than getting fake reviews posted by their friends and their real customers reviews should reach to each blog to aware people what a worst store it is. STAY AWAY FROM THIS PLACE and SAVE YOUR MONEY. P.S. Mostly designs are available on other stores and in far better quality and reasonable pricing.