
3 years 5 months ago
The worst experience I have ever had in my life. I am from Rajasthan and I went to this so called place Asopalav in Ahmadabad at Ratan pole. I bought a dress cost 3300/- and made the full payment, as there was some alteration need to be done so they asked me to collect it in the evening as next day I had to go back to rajasthan so wanted it urgent. They were so good and assured me that I will get my dress in the evening until I made the payment. I came back in the evening and guess what they didn't even knew where my dress was. They tried to search the whole store however didn't found it and asked me to come next morning to pick the dress..i told them that it was not possible for me as I am staying in vejalpur and ratan pole is far away and I would also need to catch the bus..after insisting they agreed that they will send my dress to shivranjini branch which is somewhat near then ratanpole. Next day morning I called them to check where my dress is and they told that it still at ratanpole and the guy said madam alter k lie dia tha apko kal milega'. I was shocked and told them that it was given in urgent and gave the whole scenario and then he said that it will be their in sometime. After 2 hours at 1:00pm I went to shivranjini to get my dress and when checked it was still the same as they have not altered it properly..i asked them that it is still not fitting properly and the receptionalist said I would need to go to ratanpole to get it alter again...seriously I was so much pissed off as my bus was at 4pm and the dress was still not ready and they were not ready to do it even. Asopalav staff and services are pathetic...i called the ratanpole branch and spoke with the manager who said that he would not be able to do anything and I would need to come to ratan pole to get the dress altered..seriously I felt like crying and then there was one guy at reception who said they will try to alter it here at shivranjini only and will give it in an hour. Finally the dress was altered in hour but guess what still its not over..I wanted to were the dress on 25th Dec and when tried to wear it the dress got teared from between..mom checked and said that the cloth is not good...now the dress is of no use...it was such a Bad experience for me first and the last one.....i have never seen this kind of customer service anywhere in my life, the normal garments shop has better customer services then them and I would never recommend it to any of my friends or family.