
1 year 7 months ago
So I saw their Instagram page, what made me believe them was the fact they shared all their clients videos and message on their page (so I thought) Mukul arora was very sweet in the beginning and was very responsive and professional. I talked to him about 2 dress MY WEDDING DRESSES. He was so happy that I chose him and his team and again I told him it’s very hard to trust people over seas but I have given him my full trust and hope that it will all work out. He was positive I would love his work and that he would be willing to do anything to make his clients happy. So anyways I paid $2,898 (50% for both dresses) and omg I should have known. As soon as he said to use transfer wise and send it to a personal account. But I still my trust in him. I did as he said. Then he received the money and then told me I would hear from him within a week about the sketches. 3 weeks go by nothing from him. I contact him he says “ma’am working on the sketches” ok? So another weeks goes by ok mukul where are the sketches. He sends me this crappy 4th grade drawing and says this is the sketch. I freak out but still didn’t want to say anything. Was afraid of losing my money if I said anything about the sketch. So I decided since it’s been a month he didn’t ask for my measurements nothing and no swatches no contact to cancel one dress and to have him just work on the red main wedding dress which still by the way I would owe him even combing the (2,898) so he gets mad and says NO straight up. And again he never ever mentioned the policy he has or whatever it is. Never ever mentioned anything like that to me. And then starts ignoring my calls and messages. I’m in tears trying to get to him and he’s so rude so unprofessional. Anyways I got back 1,498 and am still fighting to get the other one back. I will go through with this. Everyone please be aware.
Ejaaz Couture
Hello Ms. Masooma, We thank you for taking out time to write this fabricated and misleading review, but not to worry, we have our facts right. First of all, at the time of placing order - the deadline for delivery conveyed to us was SEPTEMBER 2020 - which is 11 months from now. And all the payments received have been credited to Company’s Current Account ( please get that checked by the bank since you have our banking information) We took this order on august 2019 end, and within two weeks we showed your sketches on 13th september 2019 - to which you replied ‘’ beautiful, excited, looking forward and you suggested changes and addition too’’ . Next you said you will be sending measurements by 24th september 2019, but then on 23rd september 2019 you messaged asking us to cancel gown order and keep the lehenga order, to which we refused because 1) we gave you a deal offer price for both combined 2) its a custom order, we don’t cancel or change orders. On 28th september 2019, again one of our team members called you and explained you the situation on how we dont cancel or change custom orders sold on a discounted price. When you placed the order, the date of delivery given to us, was SEPTEMBER 2020. Here neither have we missed your delivery deadline, nor did we refuse to deliver. We are still months ahead of our work. And usually international brides order a year in advance and we get ample time to excute the order. This platform is for our clients and patrons who believe in us and our years of experience. Any misleading information will not affect anything. Team Ejaaz Couture