
1 year 2 months ago
BEWARE OF EJAAZ! like any other customer i fell inlove with their work on instagram the dresses looked amazing .. However! When i messaged their team on whatsapp it was all sweet and quick at the start replies were responded to after like 2/3 minutes! We discussed about a dress and i told him what i wanted but i said once we have sketched them i will give you a better idea of my design, he said a deposit must be paid first and He gave me the banking details to what had looked like to be his own (that should be ringing alarm bells) for a good hour i was pestered to make that payment saying it was only a one time offer AGAIN (ringing alarm bells) but because of his “sweet” service at the start i thought nothing of it and transfered £700 which was around 50% of the dress and asked for instalment payments .That same day i had been contacted by my venue prior to covid 19 that they had to cancel my venue and was happy to give me a refund, i contacted Ejaaz immediately and asked them to cancel the transaction and they said because it was weekend i would have to wait till senior team was “responding again” things turned sour very quickly! They promised me i would not loose my money and i waited patiently for a response for 4 days , still nothing ! my patients had been running thin as they were ignoring my messages via instagram and whatsapp even tho i saw them multiple times online. And my concerns had been read by someone on instagram and ignored for a full day. Iv had now had to escalate this joke to the bank because they were giving me an impression i had been robbed my money and scammed which most likely i have been. I sent them one last message to say they will be investigating this. Then out of nowhere i got a response and they said they would not refund me i would have to go ahead with the initial idea and pay the remaining balance of £990 or leave it and get a dress for £700 instead neither was i happy with the outcome, prior to this ejaaz had tried to get me off his back by saying “ring tommorow” “well contact tommorow “ obviously this is not satisfying to hear when youve been ignored days! Shortly after this conversation he rang me and i cant say who was speaking to me as this whole conversation from the start was misleading,!but he kept saying he was the marketing person who lived off £300 a month which was irrelevant to my situation if anything he should understand how hard it is to save money like £700 to just let go. I warn all brides to never deal business with this man he is beyond rude to say the least. I also asked for his term and conditions and to see his refund policy snd he kept saying to wait a couple hours and he will send it over.. but if you had your term and conditions and ur “ no” refund policy in place you would hesitate to send, why tell customers to wait hours if not days to send it to them? Do not waste your time with these type of venders please do your research to stay on the safe side visit stores dont shop online 😓
Ejaaz Couture
Hello ma’am We have already informed you before and would like to inform again, that advance is NON REFUNDABLE and we never promised any refund option while taking the order too. We would appreciate your cooperation and agreement to the same. Thank you. Team Ejaaz