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Jasmine C.
Jasmine C.
0.5

10 months ago

As you can see by this company's many below average and 1 star reviews- these people are a total scam and I would warn anyone thinking of placing any order with them to run as fast as you can. They are very quick to take your money and very slow to follow through on any promises. My wedding outfit was never made or delivered and they refused to refund my deposit even though they had not made anything and were not making the delivery- even after promising to refund me. That's not even the worst of it- their team was continually abusive, threatened me and my family, said they had me and my mother's social security numbers, threatened me with legal action (for what? stealing my money??) amongst calling me terrible names in both hindi and english that I won't repeat here. They continued to make excuses fo their ineptitude an abhorrent behavior which is clearly a pattern of theirs in reading their responses to all of the other negative experiences people have expressed on this website. I've never dealt with a more unprofessional group of people and I would strongly urge anyone thinking of using their "service" to look elsewhere unless they want to deal have a complete nightmare of experience and never receive their outfits, and have their money stolen.

Ejaaz Couture

We don’t have a client with name Jasmine C. The client’s real name is Naaz Gulati who placed an order in April 2020 during the pandemic, got her sketches on time, got her swatches shipped and she liked and approved them. And suddenly 4 weeks before her due date, she asked for refund and when we refused to refund as we don’t have a refund policy for custom orders, she passed racist and misogynistic comments to our employees, repeatedly called them to cause harassment. Yes we are at your service, designing for you and your big day, but that doesn’t give any client the right to abuse, pass racist comments and demeaning our employees livelihood especially at a time when they are coming out of their homes taking this big risk to make sure deliveries are on time and clients get their desired outfits. Due to pandemic, many weddings are being postponed and cancelled, but that doesn’t mean that custom bridal orders will be refunded. As a company, we have zero tolerance policy for racism, misogyny and discrimination at our workplace. In these difficult and challenging times, we expect our clients and our employees to be more empathetic towards each other. Thanks for your understanding. Team Ejaaz