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pretty
pretty
1.0

3 years 10 months ago

I wanted to get an ethnic wear for my reception So- I started browsing online for different couture across India and i came across Ejaaz couture on Instagram and dropped in an inquiry regarding a certain lehenga that i saw on their page. I gave it a little thought and decided to go with it as the communication seemed easy, they were very responsive to my msgs and calls, But sadly this didn't last long. Once the advance was paid, they never bothered to pick my calls or respond to my messages. And the lehenga which was promised to be delivered at my residence (Dubai) by end of June or beginning of July was couriered to my Fiance's place (Chennai) just 3 days before the reception... They kept delaying the whole thing and at the end they took almost 3 to 4 months to deliver the lehenga . They had agreed to give me a trial at Dubai and deliver it at Dubai on time, but none of the promises they made were fulfilled... And sadly the lehenga what was delivered to me was not what i ordered for... THE COLOR, THE EMBROIDERY N EVERYTHING LOOKED TACKY... It was really disappointing the way they treat their clients and the product they delivered are of such poor quality... But it was no use arguing with them cz they kept yelling back at me trying to defend themselves . And also they didn't have a proper written contract stating the demands and the agreements, so they kept changing their words each and everytime and made me look like the culprit. At the end, i was asked to make additional payments which i was not informed earlier and like i mentioned above, they had no written agreement given to me or with them regarding the whole deal that was made.... I would never recommend Ejaaz to any brides... To all the brides, Kindly do your research well before you proceed with an order...

Ejaaz Couture

Hi Pretty! Please donot demean us by writing a fabricated review on this platform after our conversation where you have tried hard to convince us to not pay GST or get a cashback for the outfit you have already worn. We did a custom make outfit for U in UR budget, incorporated detailing as per you and you got regular pictures & videos on whatsapp, and ONLY AFTER YOUR APPROVAL, we shipped it. You were a part of the design process but we never expected you to behave like this after wearing and using the outfit. We donot take back worn outfits. PLEASE DO NOT THINK THAT WRITING A REVIEW ON SOCIAL MEDIA WILL THREATEN US TO GIVE YOU CASH BACK FOR A USED OUTFIT. We are a brand for customized clothing, and our trust in our clients and their trust in us is what keeps us going.