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Pragati Chauhan
Pragati Chauhan
0.5

1 year 6 months ago

I hired her for my wedding on 29th jan 2020. She was highly rude and unprofessional. She came alone without any assistant or helper and asked me to wear everything on my own without any help. We had one bridal makeup and my sisters makeup. She did not hide my dark circles mentioning that these are eye bags and cant hide them. As a makeup artist she was not able to hide dark circles also. After constantly focussing on hiding my dark circles, she was not able to do so and hence blamed my sleepy eyes for that. Her hairstylist came after 1 hour and took calls constantly and did nothing on my hairstyle. My sisters makeup started so late and she did a blunder on her face and all her foundation was visible. She didnt had lashes for her. All my makeup was worn off till the morning. It was not a bridal look. It was minimal look. For which she took 50k. And charged extra. 48500 was her price and on wedding day she changed it to 50k. Then she left her belongings and called me 50 times on my wedding and disturbed me and expected me to find her things rather than attend my wedding. Then also i returned all her things after her irritating behaviour despite my wedding day. She is highly unprofessional and rude and she uses some app to make her brides look pretty in pictures as i was not at all looking like the way she has posted the pictures. Please dont trust her pictures as dont get manipulated by her pictures and spoil your wedding day. Highly disappointed and dissatisfied. It was one big day for me and she spoiled it.

Makeovers by Ridhi Verma

Hello Pragati, please allow us to reply to your concerns one by one. 1. The time that was allotted to you for your wedding makeup was from 3:30 - 7:30. Ridhi reached to your venue sharp by 3:30, once she reached the venue she called the you (the bride) and was notified that the you'll be late by 10 mins. Rather you reached the venue by 5:00. Ridhi was made to wait for 1 hour 30 mins. Because you were so late, the hairstylist who had another appointment after yours had to leave first to the other venue which was 15 mins away. Ridhi was there at the venue outside at 3:30 in her car for 1 hour and later a room was allotted where she waited for another 30-40 mins. It confuses us how you can claim of the hairstylist being late when you made the artist wait for 1 hour 30 mins. Ridhi's team compromises of 1 male assistant (who carries all her stuff) 1 female hairstylist/draper who does your hairstyling and also drapes you. 2. Your other concern was we did not help you wear your lehnga , blouse , did not drape you and my hairstylist did not do any hair for you. We have attached a picture with this reply where the hairstylist has done your hair, draped your front dupatta and is pinning your head dupatta. The only thing that you had to do on your own was to wear your blouse that is also because it was a padded blouse and you went to the washroom to change into your blouse. Ridhi was right there in the room but you asked your sister to close the blouse hooks for you. 3. Yes, you were constantly concerned about your dark circles. We have attached a before and after picture which clearly shows your skin condition before and after the makeup was completed. We have also uploaded a picture by your professional phographer. As shown in the pictures your dark circles are completely hidden. We will stand by the fact that we can make skin even toned but cannot as makeup artist completely disappear the hollowness under your eyes ( referred to as eye bags by you ) . That happens because of lack of sleep or loss of fat under the eyes. The only solution to problem like that is a dermal filler . 4. 1500 extra amount was refunded to you as soon as the issue was put to light i.e. The very next day. ( Also attached a receipt for that ) That was an honest mix up and confusion. 5. We apologize if you think your sister's makeup was not unto the mark. We did have lashes for her but she found it too big for her. We keep 3 styles and she liked none out of those. We wanted to do her brows and upper lips but she refused saying that the doctor has advised her not to do anything on her face as she was undergoing a treatment for acne. That is the reason we were so conscious and were super light with her makeup. Please mail her picture on verma.ridhi002@gmail,com so that we can understand what exactly went wrong with her. 6. About the constant calling, our stuff was mistakenly left at the venue and when we came back to find it, it was not in the room and later it was found in the bride's car with her stuff. We regret the constant calling but we had a bride the very next day and we needed that stuff urgently. The calls were made to bride's sister Priyam. It was later discovered that the only reason we couldn't find our stuff was because it was taken by someone from your side and mixed up with bride's stuff by mistake. Not to mention how the entire team was bullied by you and your family members on that day and the next day and days followed. We were falsely accused of accusing the bride for stealing our products. We were abused , thrashed and tortured by you and your friends and family. Abuses were thrown at us on our instagram , fake reviews were put up by you on all our social media platform. Almost 15 fake 0 star reviews on google by you and your friends and family. Abusive and threatening calls by some girl clamming to be your PR manager were made to Ridhi. The social and cyber bullying the entire team had to go through because of you cannot be put into words here. It is very sad that our entire team had to go through all of the torture. Ridhi herself bursted into tears after some abusive calls were made to her by your friend / PR manager. No one deserves to be treated the way you , your family and your friends have treated the entire team of makeovers by ridhi verma for those 3 days. As far as your bridal makeup and the charges are concerned , your pictures have come out beautiful. We regret that you had to spend your time torturing your makeup artist and putting all your energy in defaming her.

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