
17 days ago
Hi Everyone, Choosing pixel diaries was the worst decision of my life because I chose them for my lifetime event that is a wedding. They are so cheap, the whole team actually. I am listing down the instances happened with me - 1. Firstly, that coordinator or I would say so-called CEO Mr Nishant didn't turn up on the wedding day and just sent 2-3 college students for photography. 2. On the wedding morning, they called the bride (unfortunately me) to know the breakfast arrangements for them (senseless people). They were so concerned about the food. Even they went for lunch and dinner in between the programs and missed capturing some precious moments. They didn't click the proper pictures. No video of more than 20 minutes was provided. 3. In between the reception, they told us to go back since they have another shoot tomorrow. And took the payment on the dinner table only. That also with the condition of payment of their return transport with the condition that they want AC cab only. 4. After the wedding, when it came for the last payment and album delivery, one of the guys, Mr. Ujjawal, denied that he had taken any money from us and threatened us for not providing the wedding data they captured. later when we have shown the proof he agreed for the payment. He in between the discussion made vulgar comments for the bridal photoshoot and abused me. 5. When we complained about this misbehavior to their team and that So called CEO Nishant and Karan (head of some department), they apologized to me and my husband. Also, sent us the apology email mentioning that we are terminating Ujjawal Singh because of his ridiculous behavior. 6. Later, we got the recording of the calls that happened within the team and You guys won't believe it, they all together were making fun of us, our relatives and were commenting on our status, arrangements and even the appearance of us and our relatives attending the wedding. 7. At the end, we didn't receive proper photos and albums and they said 'Aapke budget main itna hi tha'. They never removed Ujjawal Singh from the company. He is still working with them. They all were close friends and just robbed us and fooled us. I tried to file a case against them for racism, misbehavior, making inappropriate comments on bride, harassing us, fraud, blackmail and many more. Also commenting on the physicality of someone is a crime in India. But unfortunately, we found the company is not registered under companies act. They will send a team of 4 college students from Bhopal. (thats what happened in my case) I have all the recordings of calls, apology emails and screenshots of chats but couldn't do anything since their company's registered address is also not found by our lawyer in mumbai or pune what they mentioned on the website. I can just make all of you aware of these cheater people, so in future you never think of choosing PIXEL DIARIES. Also, I would request ShaadiSaga to list only genuine photographers and companies. Not such Jerks.
Pixel Diaries
Dear Nainsi As per as your request, you had opted for specific services only. Thus we have sent you 4 members, since you needed Candid photographer, traditional photographer, cinematic videographer and a drone operator. As per as service quality your accusation is completely false. First of all we calculate as per as content delivered and quality of photos, album and videos. We have provided you both Cinematic Highlight and Cinematic long video of 30+ min of length. As a proof the final video is with me as well. Apart from that we have edited photos with services of High end cinematic and even videos as well. All these combine features cost more than 2L for 3 days service. Yet we negotiated to such an extent that pricing was kept at Rs 65,000 In Detail: The photographs were captured more than 6,000 and we have edited more than 450 photographs as per as service. Even bridal photographs were sculpted, retouched and colour graded which is of highest quality. None of your event was missed since I have sent you content from each and every of your event. As per as your reception quality. First of all they are employees not slaves to be treated in any kind of manner. They traveled a long distance to reach your place and we always insisted to have a coordinating member from your side but you guys never provided us. We also provided you with wedding day sheet but there wasn't any data filled regarding list of VIP members and all. The kit was cinematic and they only wanted a proper way of transportation as we discussed with your husband. Ujjwal is no longer part of pixeldiaries team and you are wrongly accusing us for this. As per as his behaviour we provided compensation but on other hand on further analysis we found that your husband started to abuse his fiance so that argument I found now being invalid. There is no misbehavior while reminding the customer about how much deliverables will be provided. It's easy to accuse an organisation with a false accusations mam since customers have so many rights provided. But here are is a thing negotiating to such an extent always affect the quality of service. A higher professional photographer will always demand for higher pay. Yet we provided best quality service within the specific budget. Also there are so many things you are falsly accusing. Our company is registered under Company's Act under Ministry of Corporate Services. Also we never made fun of you guys. From all the customers we met we found you guys never ever getting satisfied with the service quality. We also now criticize Shaadisaga for such poor client intel. There are some customers you cannot satisfy with your service.