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nitin malu
nitin malu
0.5

2 years 2 months ago

We booked 50 rooms at bellamondè, NH-8 for 3 nights from 13th March 2021 to 16th march 2021. It was a very disappointing stay and experience. We had to face so many problems which I have listed below: 1. Air conditioner of more than 50% of the rooms were not working, that was not the main issue, the problem was that no one from the hotel team assisted my guests. 2. In one room in which my grandfather was staying, the mini bar fridge gas got leaked due to which he suffered heart stroke. When we asked for help of the hotel, the hotel staff told us that and I quote,"ye sub to hota rehta hai sir, koi badi bat nhi h." We were stunned. 3. Most of the room's phone extensions were not working due to which every time guests had to go to reception for assistance. 4. The hotel didn't even deliver what they promised, there were no drinks or beverages served to baratis in baraat. Also, there was no provision of snacks and beverages at baraat assembly point. 5. No food and beverages were served during Feras, we got tired asking staff to serve food but no one responded to our needs. 6. Washrooms were choked with water, no proper sanitation of toilets. Even the toilet pots and wash basins in the rooms were choked. 7. Staff was every rude, they even refused to serve water to our guests. There were many more problems which spoiled my wedding. All they want is to earn money but there is no effort of delivering elements according to the consideration made to them... I will never recommend this venue to anyone.. They provided us the worst experience ever and definitely spoiled all our functions. I want to give 000 rating to this venue Manager, Mr. Rohit and the owner Manjeet just do sweet talking to grab people in web of lies and con money from them. Please beware of this type of people, they even refused to fulfill things which were listed in the contract. Even Mr. Manjeet (owner of bellamondè) bluntly said nd I quote, "hum nhi maante aese contract ko." I humbly request everyone who is trying to make there wedding memorable to stay away these tricksters. Im reposting this review, somehow they managed to get it removed from the reviews. After I posted this review, the owner called my dad to get it removed, after my dad refused, the owner increased their rating by posting fake reviews. These people are nothing but con artist. Im really hurt thats why im posting this, so that people can know what they are getting into.