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ilu shekhar
ilu shekhar
1.0

1 year 8 months ago

I would have given them a 4 star rating but the harassment I faced during the end of my function the hotel was something not acceptable in hotel industry and they are practicing unethical hotel practices. I booked the venue for my engagement ceremony and everything was well planned by Miss Anita who was the Manager at the hotel. I booked all 28 rooms available with them for my 80 guests who were coming from far from Chhattisgarh and Bihar. Rooms were good and views were also amazing. I made an advance before hand to book the property as per standard norms. Soon after my function got over, they were not starting with the dinner as they kept telling my guests that same was there is some issue on payment. Is it the right way to treat my guests, they could have told me directly. And I had checkout the next morning and final bill is always closed while checkout only. After a huge quarrel with the manager, they started with the dinner but they kept haunting me and my guest for payment. I paid one and half lacs which consists of more than 30% of the bill along with the 25% which I paid as advance. While I was resting in my room, the owner whose name is Sunil who stays in Delhi keeps pushing his hotel staff to knock every room and harrash all my guest for the payment. The staff literally was going to every room asking for payment to make me feel embarrassed infront of my guest. I had a long quarrel with the owner on the way I am being blackmailed. He told me if I don’t make the payment now then they will keep knocking all the rooms and also breakfast will not be served. I was literally tired from my whole day function and this mental harrashment from the whole Ellbee staff and management was literally pathetic. I was left with no choice but had to make payment at 2 am so that I and my guests who came a long way don’t feel embarrassed any more. They are all practicing illegal and unethical practices of blackmailing and mentally harrashing their customers this way so that they feel embarrassed and do all what they want. I made a huge mistake by booking Ellbee and trusting them who made me feel so embarrassed and insulted me and my guests. I had to make video of the payment I made at 2 am and I am attaching the same with this review. I thought of putting an official complaint for mental harrashment and torture being a middle class people we don’t have such leverage as the owner might have good connects and contacts with lot of money.

Hotel EllBee Ganga View

Dear Mr. Mohit Shekhar, The ethos of our organisation is greater guest satisfaction at all costs, and we try to abide by the same to the best of our capability. We are unable to understand the motive behind the review. It is the general practice of the hotel industry to collect complete payment before the check-in of wedding/ group functions. Therefore, when you booked with us, we informed you that you would need to make the entire payment before checking in. We had only received a 25% advance payment against the total booking of your engagement ceremony. We had repeatedly followed up and sent the payment link multiple times for the balance payment before your function date. You kept postponing the payment for reasons best known to you. When the guests started to check in on the function date, we requested you again to clear the amount for a hassle-free experience. Our senior executives came and followed up with for payment, but you kept delaying the payment and said that you would make the payment later the same day. The next day(after your guests had stayed for one night) in the evening before the function, our senior executives also personally requested you to at least clear some amount against the services utilised as you had postponed payment for more than 36 hours since check-in. But unfortunately, we had still not received the payment due before check-in (you were not honouring the booking terms). Our manager told you that you could also make the due payment via the payment link sent to you or UPI for a hassle-free experience, but you did not listen. We never communicated to any of your guests that any payment is pending. Therefore, to mention or insinuate otherwise is entirely wrong and misguiding. When our team kept following up with you for payment, you mentioned that you would be making the payment before dinner. But again, you started arguing with the staff to start dinner. Being an engagement ceremony, we understood and obliged and only requested you again to at least clear some amount for the hotel services. Afterwards, you told our hotel staff that you would make the complete payment after dinner. To our surprise, you went to your room after dinner and did not clear the payment again. Then, when we started calling you on your phone, you chose not to pick up the phone. Then, our staff knocked at your door to follow up for payment. Again, we would like to reiterate that we did not knock on any other room of your guests, as mentioned in your review. We were again surprised that you refused to make the complete payment. Instead, you only made 30% of the payment and scolded our staff not to bother you with the payment again. Then, our senior management spoke to you over the phone and tried to understand why the payment was being delayed. All the functions were over, and all your guests were supposed to check out early the next day. Despite that, you created unnecessary pressure at the hotel and refused to make the payment. We then told you that we would be unable to open breakfast if you didn't clear the payment of all the services utilised. After the unnecessary pressure that you created, you decided to make the payment. We want to point out that the payment was made only for the already held functions and not for the breakfast charge on the next date. We collected 85% payment from you, and the balance of 15% was done after the guest checked out. Your guests started checking out at 4 am as they had early trains, transportation for same was arranged from our end as well. We even provided them with packed breakfast. Our team is always there to serve you, and greater guest satisfaction is what our hotel strives for, but we also expect you to treat our staff well and not scold and pressure unnecessarily. Our team were doing their job and politely requesting you to clear the due amount as per booking terms, and you kept scolding them unnecessarily and dishonouring your commitment. Regards