Bull shit is the word for the banquet and wahiyaad is the word for the management. I booked a function with la fortuna banquet and function was supposed to start at 07:00 PM but till 08:00 they did not give us the hall. Mr. Rajendar bhayana who is working there as a General Manager mentioned that we had a function in the afternoon and that's why the floor couldn’t be cleaned. Our guests were already there and there were no snacks available and the sweeper was cleaning the floor in front of the guests. We were totally embarrassed. Further, I was supposed to make the payment of remaining amount INR 40,000 to banquet which I thought I will do in the end with the extra amout if we take any extra plate. Then I went to check if everything is alright with respect to food and drinks and then I got to know that even the complete food items were not there which were committed to us. Then I called Mr. Bhayana who mentioned "Nahi sir, refill hone gai hai, item khatam ho gai hai” and the waiter himself mentioned that the particular item was not even there since the starting of the function. Later around 09:30 Mr. Bhayana came to me and he mentioned that "Sir, your guests are waiting for the food, what to do?”, I normally mentioned "Start the food then" , then that guy mentioned " Sir jab tak puri payment nahi karoge mai khana start nahi karunga". He totally spoiled the rules of Hospitality industry and the reputation of the banquet. Then I made the complete payment to him and he started the food. Now the crazy part is, when our promised 180 plates finished then he came to us again and saying your plates are now finished and guests are waiting. Then I mentioned, put more 25 plates. He then shamelessly said " Sir, pehle payment karo yahi par fir mai lagaunga" I mean there is no courtesy, no respect in that person to operate the function in an organised manner. Then, again we required 15 more plates, then instead of enjoying the function I was continuously making the payment. Then while this thing was happening then by mistake one of his service staff brought 5 plates as I asked him to bring that. Then after seeing that Mr. Bhayan abused him twice in front of the whole guests and I received a call from one of my family member that what this person (Mr. bhayana) is doing, go and stop him. La fortuna as a banquet is a shit place to do your function. I would suggest everyone to spend little more money than messing with the shit staff, shit people and shit behavior.