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SonakshiMalhotra
SonakshiMalhotra
3.5

2 years 2 months ago

I had my wedding at Roche Harbor. Our stay was Dec 19 - Dec 22’21. I have mixed feelings so I will be very specific in my feedback, so it helps the readers. Roche team can fact check this review in response. Loved (Why the 3.5/5): - Decor: Absolutely outstanding, they have the ability to give you EXACTLY what you need. I cannot stress enough how great they are at it. What a talent! - Food: Great options, great taste. No complaints whatsoever. Hated (The word is hate not dislike for reasons below) (Why the 1.5 deduction from 5) Imp for you to note is that I had a winter wedding, summer wedding issues/non-issues might be different - Accommodation: An absolute disaster, pls note what all my pain points are so you can be cognizant of it while booking: - Water: The hot water is an issue, the geyser in some rooms don’t work. I had to take a cold shower on the day of my engagement and it was brutal, forget the embarrassment of dealing with your guests. - Heater: The rooms don’t have central heating. They will give you tiny room heaters, the rooms may not have electrical sockets compatible with the plug of these heaters. This was my wedding night and the bride-groom room situation. So that tells you if they didn’t pay heed to this in the main room, they didn’t for the rest - Cleanliness: The sheets on my bed were dirty, and this is the covid season which demands thorough cleaning. After having a bad day: cold shower, no heater, bad service, the dirty sheets were my last straw and had to go to the reception at 2am in the night to get new ones. - Service: It’s a classic - you complain about something to Roche employees. They say yes to correcting it. You think how sweet that they are not refusing and cooperating. 24hrs later - no change. They just don’t refuse what you ask them to do, just choose not to do it. Summary: If you’d like to book Roche for their amazing amazing decor and good food, I will suggest being super meticulous about your accommodation needs and having someone to breathe down their neck to make sure things are getting executed. If you do that, you’ll love Roche harbor as much as I did (for the decor and food, only)

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Beautiful BanquetsPoolside Area
Roche Harbor

Hello sonakshi. We hope you are doing good. We really appreciate your reviews and are extremely sorry for all the discomfort you had to face because of our negligence. We will surely work on it with our team and serve better.