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Dhanashree Jadhav
Dhanashree Jadhav
0.5

17 days ago

Royalton leisure is the most inhospitable and unempathetic banquet space you can hire for your wedding. DO NOT LET THEM RUIN YOUR SPECIAL DAY. "I'm the bride of a wedding from August 2023 and the biggest regret in our wedding planning was to rent this venue. I am writing this review so that no one else has to go through what we went through" Reasons: 1. The room rate that was decided at the time of the signing contract and paying advance was later hiked up by 100% on the day of the wedding and undue advantage was taken of our position after all guests having arrived and settled in their rooms. We were threatened that they will not let guests continue to stay and full payment for the unfair rate had to be paid on the very day of the wedding amidst all the hassle happening (which comes with every wedding). So the groom's and bride's family were absent from one function managing the extra funds to pay for the accommodation. 2. The rooms lack basic amenities such as tea coffee machine or even just a water kettle for boiling water available in all rooms worldwide that charge much less than the tariff we were charged. 3.Fans were making making a rattling sound all night. 4. Bathrooms were clogging with water until the ankle. 5. No housekeeping staff showed up for 3 days to clean the room despite multiple reminders 6. There is no iron to press the clothes in the entire venue and the guests had to come to the wedding with wrinkled clothes. 7. They dont have a lift for the 3 storeyed accommodation building and there was no staff to help the guests with their bags to be seen in the campus so groom and brides family members were busy helping guests with their bags 8. The property manager a woman named Harshita was either unavailable, or when available extremely unhelpful and unempathetic towards our needs. Empathy and hospitality are terms that elude the staff and management of Royalton leisure. 9. And last but the worst, we had a cocktail party planned since a month but no body amongst the staff informed us that alcohol will not be allowed even though they very well knew we were going to have alcohol. On the day of the party just a few hours prior they asked us to cancel the party as the alcohol was not allowed and the groom himself had to do lots of running around to make the party still happen although without the alcohol which we had already purchased and paid for. This supremely ruined our moods and stressed our the entire family. Hope you make an informed decision after reading this and have a magical wedding.