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Palak Maheshwari
2 years 4 months ago
Bristol hotel-- what should I say... its like the saying - uchi dukaan aur phike pakwan... the most annoying experience in my life... i booked the hotel for residential wedding - 50 rooms were booked for guests coming from both the groom side and bride side from 18th November to 20th November. all the functions were held inside the hotel. the food was also from the inhouse hotel chef and decoration was also done from their empanelled vendor. the hotel management was extrememly weak and my relatives n guests faced a lot of trouble. Be it housekeeping, room service, bell boy, room hygiene and cleanliness - nothing was upto the mark. my relatives found rat inside their rooms. in most of the rooms, there was no hot water in bathrooms. other issues in rooms included - faulty lights, door handles, spiders, etc. the extra bedding provided was so hard and no guests can sleep comfortably on those beds. This hotel charged exorbitantly for room rates (5600 including taxes for double occupancy), tea/ coffee -( 250+taxes) but the services provided was not worth the cost. the sales staff of the hotel was not polite to the guests. i have attached the detailed feedback given to the hotel by us in hard copy to Ms. Tanu, Director Sales of the hotel. i strongly do not recommend anyone to trust this hotel services. pathetic hotel.. not even 1 star..
The Bristol Hotel
Dear Palak , We are shocked with your feedback probably it is in retaliation to our request for payment at the time of check in of your guest which is settled rule that payment is to be made before the arrival of the guest . Your high-pitched voice is very well recorded at our reception CCTV. However, we thought that it is normal reaction once you request for your legitimate payment. Hence , we deny the contents of your feedback as wrong , misleading , frivolous and malafide to cause damage to our reputation . The fact is most of guest have good feedback about our services , feedback given on feedback card is evident record with us and the lie which you have posted on social media is disgraceful and not acceptable with the person who each time has through weight about her designation working in GT . The Hotel management is humble in accepting the mistake whenever it commits inadvertent mistake , probably it is for the first time we are aggrasive in reply to our guest feedback . We understand that there could be few guest who may not be knowing how to use the hot and cold water mixer, so we provided buckets , there were few who were addicted with PAN , and Pan marks are on our bed sheets . Despite our satisfactory services to our humbled guest , you were not ready to settle our bills at the time of check out , hence your feedback is malafide and un-professional .