We booked this venue for our wedding. We felt that the coordination from the venue’s end could be more proactive. Aditya from Sales was our point of contact, and I had to follow up multiple times to get few points actioned (e.g, sending a copy of the signed contract). Thankfully, the team on the day of wedding from the hotel was helpful. The food was very well received by our guests and the chefs were receptive to last minute changes in flavor/seasoning as requested. What was a HUGE letdown was their empaneled decorator Seher Weddings. Their team (Akash, Ruby, Kartik) despite very specific and categorical instructions missed around 50% of the decor elements we had requested, and the decor was going on after 100 of my guests had arrived. I, being the groom, had to step away from my ceremonies and meet the decorator during my wedding, only to hear “We are doing our best”. If someone from Seher is reading this, please note 1 we trust and pay you for what is agreed upon, not what you perceive is “best”. Seher team spoilt my wedding decor with their shoddiness. If you chose to do your function at Crowne Plaza, please stay miles away from Seher for your decor - they are highly unprofessional and incompetent. I would highly urge Crowne Plaza to take Seher off the empaneled vendor list.