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Ritu Gera
Ritu Gera
1.0

3 years 2 months ago

My sister got married at the Golden Tulip, Chattarpur& we were extremely disappointed. The food served during the food tasting prior to the event & that served during the event itself were monumentally different, the latter was absolutely devoid of flavour & bland. Tall promises were made by the staff & management, but they failed to deliver on those. The most disturbing was the level of deceit in their dealing with clients. We met their in-house decorator Ms. Nikita on the first meeting& found her to be extremely rude, arrogant. We clearly specified that we would finalise the venue conditional to another decorator?s availability. This was conveyed with absolute clarity to the manager, Mr. Yadav & extremely convincing assurances were provided by him regarding the same. Another decorator, a certain Mr. Kalra was present at the next meeting & all the details were finalised with him. However, much to our dismay, he turned out to be just a face for Ms. Nikita herself. A day prior to the event, we find her at the venue taking charge of the decorations & handling payments, etc. So close to the wedding, we had no other option but to go ahead with the event at the same venue, despite the outright lies & deceit of the management. I found this behaviour abhorrent & completely unprofessional. Also, seemingly little things like the food served through room service, promptness of service, cleanliness of the bed linen, etc. were all lacking & below par. I wouldn?t recommend this place to anyone with this level of unprofessionalism & unreliability. My sole purpose here is to bring a certain level of accountability for the errors in their ways & much needed changes along the same lines.