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Surbhi Aggarwal
Surbhi Aggarwal

1 year ago

My friend recently got married in Ocean Pearl Gardenia and it was a nightmare! To start with, the empaneled decorator Koncept, run by Amir S Arora did a horrible and hideous job. The agreed upon décor in a written contract was not provided, the drapes and cloth used for sitting were dirty, pre-used and tattered, flowers of extremely bad quality were used, the stage had no stairs!! so for the bride, groom and other guests to get on it was impossible!! The overall décor was extremely sub-standard and dirty. Harvinder, who is a kid in his early twenties was sent to manage the décor and after a complete disaster the family tried to reach Amir and at least 25 calls went unanswered. No senior from Kocept ever showed up, infact when refused to make the minor leftover payment, the Koncept team threatened my friends' family in the middle of the wedding and forced them to pay in full. Separately, in another recent wedding, the temporary structure set up as mandap by the resort and Koncept on the pool cracked down in the middle of the ceremony!!!!! - we met the groom who was literally in tears the next morning. In the middle of all this, the manager, Mahender had absolutely NO INPUT. He was a silent spectator. Getting hold of him is very difficult - he wasn't even present there to manage the wedding and was off to home by 7 pm when there were 2 weddings that evening. Again some junior official was assigned the job who royally failed. The baraat assembly point was pitch dark, no staff members were present and no arrangements were made for snacks as promised. The baraat had to change the entrance point last minute and manage everything themselves with NO support whatsoever from the management. The hotel services were very very very poor. You will be extremely lucky if the room service requests are EVER responded too. None of ours were. All payments by the hotel were taken in advance and promises were made to meet high standards of quality and service, none of which was provided. Overall, it was a bitter experience for both the host and us. It was the most unfortunate decision made to chose this venue and highly advise people to NOT book this hotel for anything important.