We had a wedding function with 200 guests. They forgot to put chaat counter on the wedding day because of which we had to face lot of embarrassment in front of our guests. All the payment was made in advance so we couldn't do anything. The solution to this problem that they gave is that we will not charge the cost of chaat which was quote obvious and they adjusted the amount against the excess payment which was due. This is not expected from such a big brand as they have spoiled my wedding day. Being a host you always want to provide best service to the guests but I couldn't do it on the most important day of my life due to negligence at their end.