1 year 6 months ago
We had booked Radisson Blu Dwarka for dinner for 165 guests on 31st Jan 2021. So where do I begin? It was my niece's first birthday and regrettably that ended being the only positive thing in the entire day. Right from the start the service was downright pathetic. It was almost as if the staff was intent on making it unpleasant for the guests. The starters arrived 15 minutes late. If we were lucky enough to find a serving staff, which was like finding a needle in a haystack, these guys didn't have the common sense to add accompanying sauces even with the Indian starters. There was no one to serve tea of coffee in peak winter. Their excuse would have been hilarious had it not been pathetic. Believe me when I say this, this is NOT a joke: the coffee table would not pass through the banquet entrance! We had to be really lucky to find soup bowls. There were too few spoons for the number of plates. While selecting the menu, we had requested 15 of our guests to be served food without onion/garlic. This was part of the contract, but was conveniently forgotten so 15 of our guests had to go home hungry. While on the menu they were offering 4 different varieties of bread including naan and lachha paratha, the only bread on offer was the dry and cold tandoori roti. To get anything else you had to ask the already hard to find server. I can go on and on, but suffice it to say that it was an exhibition of not just incompetence but deception. Our only mistake was to trust them at their word, a mistake that neither we nor anyone we know would be repeating. Just avoid this place.