jitin
jitin
0.5

1 year 9 months ago

Had a terrible experience at Radisson Blu dwarka when hosting a pre wedding function (engagement ceremony). We paid a heavy price for booking a hall at Radisson Dwarka hoping for a 5 star experience, but what we got was a mix of 2 star service and 3 star food. The booking was for 7pm but the food (starters/snacks) were not ready till 8pm and whenever we would ask for them the staff would tell us to "wait for 5 more minutes". Nobody helped us with moving our luggage. At the end of the event our family members repeatedly asked for someone to carry the luggage downstairs but nobody offered any help. Eventually we had to carry the luggage ourselves in both hands while more than a dozen waiters and other staff watched, none with the courtesy to lend a hand. I was made to wait more than 15 minutes for a room that we were promised with the hall, all while the reception staff tried to inisist that there was no such room in my name. The sales guy who managed our booking (Manish) conveniently disappeared when I asked him about the room leaving me with a clueless receptionist. When we tried to complain about this all we got were scripted and confused replies from the hotel "management". Overall this was a terrible experience, would recommend any roadside banquet hall over Radisson Blu Dwarka.