Horrible shocking hospitality !! I called the hotel multiple times in order to do a group and banquet booking, each time I was transferred to the room reservation personnel who reassured me that another associate would call me back in half an hour , 10 mins and finally after 5 mins . I received no call. Finally I was directed to speak to Amreen Khan at the Banquet’s office, who further passed the phone around to 3 or more people forcing me each and every time to explain what i was calling about. Her lack of interest, basic knowledge of her job and her unprofessional attitude was appalling. Shockingly, she failed to understand either Hindi nor English , yet she s part of sale ? Human Resources needs to re consider their hiring process. Hospitality management is about catering to the needs of guests, assuring quality service. Piccadilly is a wonderful property sans their illiterate, uncouth, unprofessional, unscrupulous staff !