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Nilesh Hirve
Nilesh Hirve
0.5

5 years 2 months ago

If you want to experience the worst possible hospitality and staff co-ordination, this is the place for you. I had a couple events at this hotel and there was zero co-ordination between management and staff and among staff. They had to make venue changes for both our events which were communicated last minute to us. These changes were due to reasons out of the managements control so we were understanding and let it slip. However, the follow up and how management handled the execution of changes to our events was extremely poor and frustrating. The GM promised and assured us that things would be taken care of but the very next day, there was miscommunication among the staff and they started preparing for an event which was scheduled for the day after our event. As a result there were wooden planks and bamboos all over the place right outside our venue. This spoilt the ambience of our venue to an extent that our guests complained to us. Extremely poor management and ownership of responsibility. Please find another hotel for your event and save yourself from the drama that I went through.