My wedding was at the royal ballroom along with the poolside area. My experience was overall ok, maybe I expected much more because its “Tivoli”. And I do think that with some small changes it ll be much better, and will keep up with the changing needs and at par with the level of other newer venues coming up. 1. Food- Very good. Timely service for refilling/warming up. 2. Staff- good, hospitable. They got some snacks to the bride room which I really appreciate as we were starving by the evening. The receptionist at the front desk was very ignorant though, my makeup artist reached about 4 hrs before the wedding time and she was told she will have to buy a room even though i talked on phone and told the receptionist that i am on way and they can let her to the room to set up things. I reached about an hr later and the receptionist changed, this one didn’t even have an idea about the wedding and told me that there is no wedding. I told her its my wedding and the area being decorated just 10 steps away from her is for the same & if I could know where to get to the bride room. She then started asking me my id, which I didn’t have, so it was a little awkward to have such a behavior when I had been to the venue just a week ago. 2. Poolside- the area is good with green grass type carpet and it had all snacks and drinks. However, keep in mind the pool is not decorated with floating candles or candles around the pool even for weddings so the chairs on the side of the pool were all black iron, not going with the decor and other chair tables outside, and were very dusty! So, I really dont see the point of having a pool there that area could be much more enhanced with really small things like just few candles and clean chairs tables that go with the decor. 3. Ballroom- this was good, the chairs n tables are really good and do not need any cover etc. The roof had some splash marks of drinks and the small chandelier were small rectangle glass type things that hang from the ceiling they were broken at some parts- all this was mentioned by us during the decor and venue meeting a week ago, we were told the splash marks will be cleaned but the small broken glasses cannot be replaced as thats a big expense and would mean to replace the entire block of those hangings for just one wedding. The justification sounded very weird to me as they should be maintaining all this regardless. I atleast expected he splash marks to be cleaned which wasn’t the case. I just see lack of enthusiasm there. 4. Decor- we were told the decor starts at 70k and around 1lac we ll have a really good decor. In the meeting with the decorator, the meeting was very one sided, we were shown fixed sets for stage any slight modification no matter how small was not agreed upon by the decorator. She even said for a few things that I wanted that would look very cheap and I wasn’t happy with this one sided dominated conversation going on. Any small input or suggestion from us were told to match with an overall upgrade of 25k so basically either upgrade and get all the changes SHE says (with maybe one or two minor ones I say) or pay the current amount and get only what SHE says. And not to forget we were already paying higher than their basic decor price. I had arrived just two weeks before the wedding and the venue was booked several months ago by our parents, they were told the decor will be handled near the wedding date and will be really good. Ofcourse, our parents went by the brand name. Overall, the wedding was good, but at some points it needs to improve alot specially the decorator. Even though the decor was overall good for a third person I requested some specific things that I didnt see on the day. I mentioned specific colors of flowers, the hallway flowers were of that color but the stage ones were not, i requested no red but there were def alot of red flowers on stage. I had to get my own garlands because i requested a diff kind the roses one that almost every hotel n resort wedding has these days but the decorator was charging 14times more than the one she was providing. I expected some increase because she is providing but this was too much, so i got it myself dirt cheap. So basically if it wasnt her way she would charge insane that you would think to not do that. Overall, i would recommend this to someone if you really go by the brand name and fall in love with the venue when you go and see it. But i would suggest talking about decor package right then before booking and get in written, no matter how much they insist to talk near the wedding dates. Thanks, Ina