Last Review Updated on 13 Nov 2019
12 hours ago
Worst possible shopping experience, that too for my wedding. Ordered a custom dupatta along with my lehenga order in April 2019 (for my wedding in November 2019). Received the lehenga in May 2019, but customization was never done. So I asked the team to send the correct dupatta. It’s been 7 months and I never received it after months and months of being given several excuses. I was told that it was on the way. It got lost in customs. It was made again, but there was delay etc etc. I even reached out to the designer Utkarsh Ahuja directly on Instagram. He replied and apologized and said he would take it up personally - NO DIFFERENCE. After all this I finally gave up and asked for a refund. They lied to me for months and I lost precious time. I made the mistake of believing they would finally send the dupatta. Now I don’t even have time to order a new one from someone else. The dupatta cost was not a large amount of money, but it’s sheer disrespect and lies that made me want to write this review. I will never order from this brand again. Whenever I called with utter frustration, I heard unprofessional giggling in the background. A whole slew of excuses from the sales person quit, dispatch team didn’t find tracking number, accounts team needs to do refund etc. it’s ridiculous that the employees don’t realize it’s all one brand and reputation at stake. Really horrible experience. No point if the design and work is good. Out of principle I will never use these people again.
4 months ago
One shop destination 😍 Amazing designs ♥️ Crazy combination of Comfort & style!
1 year 11 months ago
Well, i have always been a Matsya fan but I suffered a lot of pain while I gave my stuff for alteration. The date of purchase was 31st July'2017 and I had purchased my entire wedding collection from Matsya [around 11 outfits]. A date was fixed, it got delayed but the biggest issue was the alteration was so imperfect. I kept following up multiple times and finally I received all my stuff a week before my wedding [1st week of Nov] but still there were issues in 2 outfits. I have lost all the patience to go again and get the alters. Another thing, while the stuff was sent for alters, One kurti was misplaced and till date I am following up like anything but haven't got any clarity about the lost article. Could some one please have anyone get this issue sorted as it has already been hanging on since 5 months. There is nobody for grievance handling. Poor customer experience! Feeling really bad to write all this but had no other option. Regards, Chandni Jindal #9205584035
2 years 3 months ago
Love the designs and love the customisation. The fittings were perfect. The embroidery was clear and it made the bride feel on top of the world. I think thats the biggest compliment to the designer.
2 years 7 months ago | Certified Review
It was a perfect girly decor required for a bride and bridesmaids shoot and it perfectly complemented the outfits by Matsya which were all in soft, pastels for spring summer. We all felt like fairytale princesses
2 years 7 months ago | Certified Review
When I got the call saying that we were picked for the shoot, I was super excited !!! There?s nothing better than a day out with your girls in the run up to the wedding. Add to that some beautiful pastel outfits by Matsya. I felt super special ? with a custom hair wreath & a pale mint green lehenga by Matsya. My outfit had beautiful bits of Gota patti work splattered across a pastel base and an all over embroidered blouse. All my other friends wore complementary colors and I specially loved my own lehenga as well as a beautiful ash grey crop top and skirt set that my BFF wore.
3 years 6 months ago
Beautiful stuff ! The degree of attention to detail to each stitch in the embroidery makes their pieces a classic !!
3 years 9 months ago | Certified Review
<p>According to me any outfit from someone’s wedding should be such that you can re-wear and revisit that moment again. And all this depends on your approach towards the design and silhouette of the outfit. One such brand that infuses subtle dose of royalty with ethnic silhouettes in a modern avatar is MATSYA. The word Matsya means the avatar of the Hindu god Vishnu in the form of a fish. At Matsya there is something for everyone and every occasion. Their focus on individual’s taste, highest level of craftsmanship, balance between royalty and ethnicity helps them delivery ensembles that you can treat as inheritance. A classic approach to design can never go out of style and that is what I believe is Matsya’s USP. The brand has been in the industry for 30 glorious years but it was just a year ago that they established its retail presence. Under the vision and taste of Utkarsh Ahuja, brand’s future surly looks vivid! Not many can harmonise royalty with minimalism but Utkarsh seems to excel in it! Read more about Matsya on my blog <a href="http://mscocoqueen.com/blog/stilum-royal-affair-with-matsya/">mscocoqueen.com</a></p>