write-reviewWrite A Reviewdownload-appDownload App
India's Favourite Wedding Planning Platform
All Cities
Priya Gupta
Priya Gupta
0.5

5 years 8 months ago

Horrible People. Never book for a wedding (banquet hall). Extortion based business practices. We had a banquet hall reservation at Jehan for my wedding. When we arrived at the venue (with Baarat close behind us), we were told that the dinner will not be served unless the payment is made in full in cash. This would have been fine if we were informed of such payment expectation in advance. However, there was no prior communication that we have to settle the account before dinner can be served to the guests. Their staff attempted to create a situation where they would embarrass us in front of our guests by holding the dinner hostage. Having made 90% of the payment in advance, we had no intention of holding the last 10% back. There was absolutely no need for Jehan employees to act like thugs. Something that could have been (and should have been) communicated pleasantly and professionally was unnecessarily reduced to extortion. We met Jehan executives several times before the event with the sole purpose of working out any last minute details. We also had several telephone conversations with them on the day of the event. At no point did they convey that we have to settle the account before the event. Nonetheless, we came prepared to settle the account before leaving the venue, after the event. The entire duration of event was like a nightmare for us. The staff was in threat mode all the time as if we were criminal and would run away from site. They did not have faith in their client who has spent a fortune on his daughter's wedding. Jehan management recommended a decorator (Pankaj) who was a crook and cheated us on every opportunity. He did a terrible job, was equally thuggish in demanding the full cash payment on the spot (without prior notice) and threatened to create a scene in front of our guests. We have pictures to prove that the decoration was absolutely nothing like what was promised. As opposed to putting an effort to make the experience pleasant for us, their staff went to great lengths to present themselves as unfit for the hospitality industry. The lack of professionalism was as stark as it was surprising. For a hospitality business that relies on word of mouth, their staff in Delhi is sub-par and under-trained.