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Reviews (8)

Crosscraft

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3.98 reviews
5

6 reviews

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3

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2

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1

2 reviews

Last Review Updated on 19 Dec 2018

Review Crosscraft

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Kimberly Alvares
Kimberly Alvares5.0

8 months ago

So I just got married in November, and I'm sorry I can't be modest here because I would have to say it was one of the most beautiful wedding's I've been too. The team that helped me put together this wedding was the best team there is in Goa. Our ceremony took place at the Chicalim church followed by the reception at Stone Water Eco Resort. We live in mumbai so we did a few trips to Goa to ensure everything we wanted at the wedding was taken care of. We started getting in touch with one vendor at a time and they helped recommend the others. I started with our DJ, Ryan Nogar, who then recommended Updesh- The Compere and The Band - True Blue. With regards to overall handling of the entire event and decor we knew of Crosscraft but were not sure if we would be able to afford them because our wedding was like a small little event compared to the massive events crosscraft does. But we met Francis and his team- Martinha, Griva and a few others. After meeting them I sent across the moodboard and everytime we went to Goa we made changes to it and they told us whatever was possible. The budget was sent to us and we died, because we hadn't planned for that cost. But the team met us every trip and adjusted the budget further. We still were not convinced because we were not ready. And then the final moodboard was locked and the final budget came to us, we were elated because Francis and his team had not just given us what we wanted but also at the cost that we had decided. We also ran past all our vendors with Francis as final checks and lock ins and its was the best idea. It was then execution day and the moment I arrived outside the church I couldn't imagine what was in front of me because they had given me more than I had asked for. The decor outside and inside the church was elegant and beautiful. And our guests were so well taken care of that we didn't even have to worry. I was just in awe of the work they had done. We then proceeded to the reception and I couldn't believe my eyes because the venue was done up like a dream. It was stunning and every guest that left the venue that night had told us that this wedding was magical. Its been 2 months and everywhere we go people have only been talking about the wedding and the elegance and class that came with it. Francis is not just a business man but an amazing individual who doesn't just cater to his clients requirements but gives them so much more , a holistic approach to their wedding. Martinha from his team a true rockstar who was by my side during the entire process. She handled everything beautifully and did a spectacular job from the beginning to the end. It started drizzling at our wedding and within few minutes she ensured our entire wedding had moved inside to a closed covered setup where we partied till the wee hours of the morning. I am only grateful and thankful that we had Crosscraft handle everything for us because without them we would have been stranded. Thank you so so much Francis, Sally, Martinha, Griva and the entire Crosscraft Team, you all were fabulous.

Recommended for:
ProfessionalismQuality of WorkHighly Experienced
Priyanka
Priyanka 5.0

9 months ago

A big big thank you to Francis Serrao and his team at Crosscraft. They handled our engagement function with absolute finesse and professionalism. A special thank you to Martinha and her team for catering to all our requirements. Though it being a very small affair, there was absolutely no stone left unturned by these guys to make sure that , the event and decoration is class apart. Our guests were amazed at the decoration, which is all one could have asked for. If you are planning any kind of event in Goa, Crosscraft team is your one stop for all things fabulous.

Recommended for:
ProfessionalismQuality of WorkHighly Experienced
Jerry Pinto
Jerry Pinto5.0

1 year ago

Being a part of the Event fraternity in Goa, we can easily say that many of us look upto Serrao from Crosscraft as a mentor and guide. Over 25 years of experience in this business and his quality and deliverance on product and services are a standard set for us to emulate and aspire for. It is absurd to post such biased and badly informed reviews on such a humble personality.

Recommended for:
Quality of WorkHighly Experienced
Amitabh
Amitabh0.5

1 year 2 months ago

Serrao is one of the most unprofessional people we have interacted with in our lives. he comes late to meetings without even informing does not return calls and deliberately delays finalising a wedding. This put pressure on us as we ran out of options and almost spoilt such an important life event. thankfully we found someone to handle our wedding in the last minute. any good work he may be able to do has no meaning when the interaction is so bad If you want stress uncertainty and complete haphazard way of working then go with this man otherwise there are many other good wedding planners who do an equal or better job.

Ria Lakhani
Ria Lakhani0.5

1 year 6 months ago

I have deliberated for a long time if I will write this review- as I hate to badmouth a business or ruin someones name. But given the experience I had with Serrao and Crosscraft team- i would feel very bad if another bride & groom goes through the stress that I did and all the while I know what they are like. Crosscraft have great decor, amazing ideas and I have no doubt their events look incredible. BUT I contacted Crosscraft in March 2017 for my wedding in Feb 2018 and in Jan 2018 Crosscraft let me down and almost ruined everything. They didnt respond to emails or calls and I have chased and chased Serrao- even cried to him, and begged him to respond to my emails and calls. He was always too busy and would just say don’t worry i will sort it. 3 weeks before my wedding and nothing was sorted- not even payment terms or an advance. He was too busy at other peoples weddings (or maybe chasing those with bigger budgets- my budget was pretty healthy but not extravagant) The quote i got from him in Jan 2018 was a joke- i went to another wedding planner and we were able to have my dream wedding within my budget and with even more things than Serrao had included. Serrao was really nice the few times we spoke and the 2 times we met (where he also arrived late). Im sorry to have to write this Serrao but I also have all the email trails and whatsapp convos to back up this review. I wish you all the very best- but before you ruin more peoples excitement about their weddings you need to look at your internal processes. I tried so hard to be organised and well planned and because of Crosscraft it was a nightmare. Luckily i found someone who was able to help- but i cannot believe you would put a bride in this position.

Bhavika
Bhavika5.0

2 years 1 month ago

Anil and I were working hand in hand with Mr. Serrao and he was there for us whenever we needed anything. Him and his team were so accommodating and helpful. We got married in Thailand and Mr. Serrao worked with the people in Thailand to make our dream wedding come true. He went through sleepless nights, several flights, and put up with all of our requests. His work and his team are extremely professional and were always in sync with us. Mr. Serrao has become like family and we cannot thank him enough for all of his hard work.

Recommended for:
ProfessionalismCrisis ControlUnique Ideas
Kanika
Kanika5.0

2 years 4 months ago | Certified Review

If anyone is planning a wedding in Goa, Crosscraft is the best company there. The dcor was more than what I had expected and really made my pinterest wedding come true

Vrinda
Vrinda5.0

2 years 5 months ago | Certified Review

I was a total bridezilla with exact requirements per function. Mr. Serrao was amazing, he took all our inspirations from Pinterest, Instagram and others and improvised on them with panache. The sets looked amazing, the colours popped and our wedding looked as royal as can be. Highly recommend Crosscraft for all Goa weddings.