Hotel EllBee Ganga View

I would have given them a 4 star rating but the harassment I faced during the end of my function the hotel was something not acceptable in hotel industry and they are practicing unethical hotel practices. I booked the venue for my engagement ceremony and everything was well planned by Miss Anita who was the Manager at the hotel. I booked all 28 rooms available with them for my 80 guests who were coming from far from Chhattisgarh and Bihar. Rooms were good and views were also amazing. I made an advance before hand to book the property as per standard norms. Soon after my function got over, they were not starting with the dinner as they kept telling my guests that same was there is some issue on payment. Is it the right way to treat my guests, they could have told me directly. And I had checkout the next morning and final bill is always closed while checkout only. After a huge quarrel with the manager, they started with the dinner but they kept haunting me and my guest for payment. I paid one and half lacs which consists of more than 30% of the bill along with the 25% which I paid as advance. While I was resting in my room, the owner whose name is Sunil who stays in Delhi keeps pushing his hotel staff to knock every room and harrash all my guest for the payment. The staff literally was going to every room asking for payment to make me feel embarrassed infront of my guest. I had a long quarrel with the owner on the way I am being blackmailed. He told me if I don’t make the payment now then they will keep knocking all the rooms and also breakfast will not be served. I was literally tired from my whole day function and this mental harrashment from the whole Ellbee staff and management was literally pathetic. I was left with no choice but had to make payment at 2 am so that I and my guests who came a long way don’t feel embarrassed any more. They are all practicing illegal and unethical practices of blackmailing and mentally harrashing their customers this way so that they feel embarrassed and do all what they want. I made a huge mistake by booking Ellbee and trusting them who made me feel so embarrassed and insulted me and my guests. I had to make video of the payment I made at 2 am and I am attaching the same with this review. I thought of putting an official complaint for mental harrashment and torture being a middle class people we don’t have such leverage as the owner might have good connects and contacts with lot of money.