ITC was good in terms of the hall’s size and food. They had a vast spread. However the lighting of the hall was dull (we were informed about it by the staffs earlier). We had to take care of the audio, lighting and stage ourselves. Also their security system was too rigid and every time someone had to go down to the lobby to fetch makeup artists, hairstylists etc. Upon checkin we were given only one key. Usually other star hotels would provide 2 keys. Also they changed the welcome drink and the ice cream flavours but did not have the courtesy to inform us earlier. They gave a lame excuse saying ‘it could have been mixed with the other hall’s menu’. I would not complain about the size of the hall or the food. But when they call themselves a ‘7 start’ hotel, I felt the other 5 star hotels in Chennai did a better job. Over all, conducting an event at the ITC is just a ‘status’ symbol and there is nothing great about their service.