Visited this place to enquire about hosting an engagement ceremony. At first glance, everything looked great—fancy interiors, stylish decor, all the bells and whistles you'd expect from a decent banquet hall. But here's where it all came crashing down—they had the audacity to demand ₹50,000 just for food tasting. Yes, you read that right—50K. They said, that once we confirm only then food tasting is done. I called again the next day hoping maybe someone had come to their senses, but nope—same ridiculous response. Now, let me break it down for the geniuses running this place: when booking a banquet, yes, decor and ambiance are nice, but the real star of any event is the food. That's what people talk about long after the fairy lights have come down. Decor is a memory which people might forget, however food is permanent memory. When I asked why such an outrageous demand, I was told, "We have a footfall of 30 people daily for food tasting and can’t let everyone try the food." Right. Because making your potential customers feel welcome and confident in your services is clearly too much effort. They even said the money would be refunded if we didn’t like the food, but let’s be honest, who has the time or energy to chase someone down to get their money back if the food doesn’t live up to expectations? Next, they claimed I probably haven't been to "bigger brands." I couldn’t help but laugh. I've visited venues more upscale than Orana, and guess what? They not only offered complimentary food tasting, they actually invited me with a warm smile and hospitality. Imagine that—hospitality at a place meant for hosting guests. Also, the person we dealt with—a lady who claimed to be the manager—was surprisingly dismissive. When we politely asked to speak to a senior manager or someone higher up, her response was a smug, "I am the manager here." Apparently, this place is run entirely by only her, because she flat-out refused to let us connect with anyone above her. I’m fairly certain there’s someone senior running the show, but she made sure we weren’t getting anywhere close. It’s honestly disappointing to see such a well-designed venue go to waste because of arrogant staff and tone-deaf policies. If they put half the effort into customer service that they put into their decor, they might actually get somewhere.

Orana Aurnum is the most spectacular venue for memorable events. Its got a huge space. Very nicely decorated. The luxury speaks for itself. Food is sumptuous and delectable just like other Orana properties, this is the greatest place to host

Terrific venue, splendid team and simply flawless execution. Multiple events hosted at their terrace and it’s been a pleasure each time.

Recommended for:

All the services were amazing,the decor and catering were fantastic and the staff was also very professional.

It is a perfect indoor venue in the main city. Food was included and very good.

pathetic sales team. can't coordinate basic pre-decided items to other teams for coordination

The venue was good, even the design and decor was very good. The venue can accomodate 500 people.

A lovely setting for groups of 300-400 people, with mouthwatering cuisine and stunning interiors.

Excellent location for a wedding ceremony, with special arrangements for mehndi. The Haldi ceremony takes place beside the pool. The cleanliness of the rooms and the laundry is adequate. There is no WiFi in the apartments. The stairwell is filthy. The food is of high quality.

Excellent location. It is extremely spacious and has excellent service. We had a wonderful wedding reception here.

Excellent banquet facilities for hosting many parties at the same time, tastefully decorated with competent personnel, delicious food selections, and rooms accessible for your out-of-town guests.

A fantastic management staff. Catering in the 5 star level. Excellent housekeeping services. Fantastic decoration. The best-rated hotel and banquet in West Delhi. We celebrated our 25th anniversary here. Excellent experience. ❤️❤️❤️❤️??? Event management staff that is well-managed and coordinated, with top-tier musicians. The sales, service, and event teams were all exceptional.

We organised a poolside birthday party and had a fantastic time! Perfect place, lovely design, and a well-balanced combination of drinks and delectable cuisine! There are no complaints, only compliments! A must-visit location for an unforgettable experience! Congratulations, Orana squad!!!

Good cuisine, clean accommodations, reasonable rates, and friendly personnel Excellent service. This hotel is in an excellent location. It is quite easy to find transportation and is very close to the market. & You can simply locate what you're looking for in this market. Excellent stay. Very respectable behaviour. Everyone will be recommended by us. Overall, an excellent hotel.

Excellent location for residential weddings. There are three banquet halls, one open lawn for pool parties, and 48 rooms for guests to stay in while attending a residential wedding.

I had a fantastic time celebrating my parents' silver jubilee here in Orana aurnum. The food, atmosphere, decor, and service rival those of a five-star hotel. Mr. Robin assisted us throughout the process to ensure that everything ran smoothly. I would highly recommend this venue for large gatherings!

It's a stunning banqueting venue. Both the food and the service are excellent. Very convenient location and wonderful atmosphere. I've been to a number of events there. I am completely satisfied.

We went to a wedding here. The atmosphere was pleasant. Beautifully decorated. Selfee Location Good Food, Good Taste Employees have received training. Everything was handled perfectly. The restrooms are kept clean.

I attended a wedding reception at this banquet venue. I was pleasantly surprised by the staff's kindness. Each person serving the food insisted on testing the dish.. otherwise, on all banquet halls, the person serving is unconcerned whether we take the food or not..overall, the ambience is quite pleasant.

Perfect setting for your big day...amazing food...beautiful decor...truly spectacular :)

We appreciated the wedding spectacular feast with organised wallet parking because of the good ambience and excellent food preparation.

Property is well linked, easy to access, and well maintained. The cuisine is delicious. Rooms are neat and clean, and all amenities are provided. Excellent location for weddings! Packages are also reasonably priced.

Super rude sale staff. The lady who attended us was really rude and showed so much attitude. So much sarcasm and disrespect towards the visitors. The gestures were not at all welcoming. A basic etiquette towards food tasting was also conditioned on post finalising the venue. Please do not fall for the venue view. Luckily attended a function there, no promised premium snacks were being served and disappointing service. Will not recommend!!

Been there twice, met two different people. Everytime I have experienced rudeness, unnecessary attitude. Alll in all they will not be able to give you the confidence to work with them.