write-reviewWrite A Reviewdownload-appDownload App
India's Favourite Wedding Planning Platform
All Cities
Fauzia Umar
Fauzia Umar
0.5

6 months ago

If there was a zero rating, I would have given that. We booked the venue for a wedding function in lieu of a booking amount of INR 20.000. We opted for our own catering and were told that it is a perfectly viable option and very much allowed. Ten days prior to the event, the owner Mr. Dennis Ruban went back on the deal and tried to arm twist us into either opting for their catering or pay a sweeping amount for access to the kitchen with bare minimum facilities (two pots for reheating with one attendant). We were told we would have to get all food and snacks pre-cooked and after 12 midnight, we would not be allowed to serve snacks inside the venue. Not just this, Mr. Ruban was extremely rude and abusive with the members of the family who had gone to pay the remaining booking amount as per terms of the booking contract. His tone was derogatory and humiliating and he was not willing to go by the original terms of booking. We had to book another venue at the last moment because of this unprofessional, non-cooperative and rude behaviour of Mr. Dennis Ruban. It was a huge inconvenience for us informing the guests about the last minute change in venue. Totally not recommended for any function. They misappropriated our booking amount too and completely refused to refund even a penny or negotiate any terms despite the total misinformation they served about the terms of service at the time of booking. The most disgusting experience ever. Do not book this venue ever. They have no respect for their clients.