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Gurinder Singh
Gurinder Singh
0.5

4 years 2 months ago

we booked this venue for my reception and trusted theses guys blindly but they are simply cheat. They do not stay on their words and on last moment informed the extra charges which was earlier discussed with the owner. I would advise to not book them at all. hotel room service really bad. even for water bottles they want us to pay. food menu discussed was not delivered. overall the things went quite messy and we some how managed at our end .

Kings Valley Surajkund

Dear Gurinder Ji, We signed a contract as per our discussion at the time of booking with complete brief. Every thing was crystal & clear in front of you. We were not charged anything extra , in case of extra consumption in hotel you have to pay sir that is not my falt. we just suggested u as per you budget that hotel is not ours. Every one knows 1 ltr mineral bottle hotel used to give in room after that guest have to pay for extra bottle. i dont thing so that is our part you & hotel need to clear thing if you are not aware with this thing. If you will use extra bed that hotel will charge extra for extra bedding or breakfast this also very much clear in front of every one, that is not our falt. If you want high end entertainment & uncle ( your father ) denied to pay for that, this is again not our falt. Sir this was first wedding in your family that is the reason, your was not aware with hotel rules. If you order for HI Tea for approx for 50 pax than again hotel will charge extra. You were consumed extra services from the hotel it dont mean they will not charge for the same. we are offered you just our venue. You asked for budget hotel we suggested you, I dont thing so were wrong some where. If Our guest consumed extra services from the hotel they will charge for the same. Sir your four family members were involved in your wedding family group on whats app, they were not sure they had to allow to give drinking water to your guest or not. hotel was taking approval for every signal things from you that was the reason of delay. you & me both knows about it. if you want i can share whatsapp chat also to u. Before any review please consider actual facts also. i hope you were there with me & aware with everything. Sir we are here to serve you as best as possible . but cant not give more than our limits. Please write genuine thing always...... i my self was handling your wedding personally, if you feel my committed things was not up to the mark in my decor , in my venue , in my services than that is not my falt Indu Sharma ( Kings Valley Surajkund ) 9811180380