The Den Corbett

Dear Ms. Aggarwal Thank you for your valuable feedback, also thank you for acknowledging that the location is beautiful of the resort. We understand that you are upset that the music was not permitted during your wedding, food was not up to the quality as expected by you and service was dull. We empathise with you, however The Den Corbett team did our best to accommodate all your requests but unfortunately we were unable to meet your expectations. We as team would like to apologise for the inconvenience this must have caused you. We would like to highlight few points which were raised by The Den team even during the wedding as well and due to which your expectations were not met. 1. Wedding itinerary was shared with you and same was discussed between you & the team. On the day 1 of the wedding day guests arrived late, arrival time was 11am but guests arrived around 3-3.30 pm. Lunch was supposed to start by 1pm but due to late arrival lunch started only by 3.30pm & it went on till 6.30pm. We understand that due to long travel from Delhi your function was delayed & we made adjustments accordingly. 2. Day 1 Cocktail party & Dinner function with DJ was booked from 7pm to 9 pm however on arrival post discussion with Mr. Gurbaksh cocktail party was moved to 8pm – 10pm as we can not play DJ beyond 10pm, same was discussed & was several times informed to you, we are located in the jungle and due to silent zone policy of the jungle any music is not permitted post 10pm. However, you (bride) & groom had not arrived till 10pm and when we approached you at 10PM to close the music, you requested Mr. Gurbaksh to allow to play it till 10.30pm & we accepted the request. Soft music was played till 10.45pm for your & groom’s entry. Dinner timings were revised as 9pm to 11pm however dinner was also served till 12am due to delay. 3. Day 2 engagement function & lunch was supposed to start by 2pm & we were ready by 1.45pm however we were informed by you at 2pm that we cannot start until you arrive for the function and you only arrived at 4pm. Other wedding guests were approaching the buffet counters and several times asked if they can start lunch however as per your instructions, we had to say no to all the guests & this was making guests upset & this was even embarrassing for us. Few guests requested and ordered for room service as they were hungry. Even after your arrival guest did not eat lunch as engagement and cake cutting ceremony was going on. Our lunch counters were open till 6.30pm. Please note that the reason wedding itinerary & buffet meals timings are discussed prior as food if kept outside for long hours in buffet the freshness and taste of the food gets impacted. We were not advised to change the buffet timings in advance & this may have impacted the taste and texture of few of the buffet items. Also, whole day during ceremony music was played & we never denied playing music during day time during any of the functions. 4. Day 2 Mehndi function & Dinner was scheduled for 8pm to 10pm however again the function was delayed & mehndi artists which were organised and booked by you refused to come to the resort as they were from Ramnagar which is 25kms approx 1 hour away from resort. They refused to come because till 10pm function had not started, Mr. Gurbaksh was informed at 10pm to arrange for a pickup for them without any prior intimation, he agreed but no confirmation was received from your end again & all the coordination of event was only handled by you, we could not proceed. Later we were informed that Mehndi artists pickup was arranged and they arrived at resort by 11.30pm till then function had not started. Now mehndi function & dinner were going on simultaneously. The projector which was booked to play video memory of bride & groom during mehndi function was now used by guests to play movie and music till 12.30am. As we follow and respect the Corbett national park rules & regulations and never permit to play music till late hours, we had to forcefully shut down the same at 12.30am, mehndi function continued till 2am and dinner was served till 11.30pm. 5. Day 3 Haldi function was scheduled for 10am & lunch to be served between 1pm to 3pm, however haldi function started late at 4.30pm & lunch on day 3 as well was served from 1.30pm till 4.30pm. 6. Baarat entry was scheduled by 8pm and this was delayed as well & Mr. Gurbaksh reminded you several times on the day that post 10pm DJ music or Dhol music will not be permitted, however by 11.10pm baarat entered without groom & they started playing Dhol music, we requested not to play loud music & still permitted to play soft dhol music bypassing the law. Groom only joined baarat at ribbon cutting ceremony at 11.30pm & soft music was permitted for groom entry. Your (Bride) entry happened at 12am & on request bypassing the law soft music was played & permitted too. We tried everything possible to make things right on your wedding day. 7. Wedding Pheras were planned for 12am to 1am but they were delayed too till 4am & even though midnight tea service was supposed to be available only till 2am, we served the same till 4am. 8. Day 4 breakfast & check outs were delayed as well. 9. We are in the hospitality business since 1989 & we are one of the very first resort of Jim Corbett national park & have hosted several weddings & guests on the resort grounds. In 34 years of service, you are our first wedding guest to whom even after every extra effort from every team member, it is unfortunate that we were unable to make you happy. We understand that in a wedding delay happens and we are extremely accommodative of the same & we did the same for your wedding as well, even after unimaginable amount of delay in all your functions, we were happily serving with a smile. Mr. Gurbaksh on the day of check out even came to speak to you but you refused to meet him or discuss your feedback. 10. You & your brother were the only contact person appointed by you for any wedding discussions however during the wedding when we tried to connect with your brother, he was guiding us to you & he waited for your approval for everything. You being the bride were busy in the wedding functions & getting ready for the functions, making it extremely difficult for us to reach you for any discussions on functions being delayed or to discuss change of event timings. We even helped you settle the stay issue with makeup artists and accommodated them last minute at resort. Resort coordination, décor team, makeup artists, mehndi artists, photographers all were only coordinating with you. You were all the time stressed during the wedding as entire wedding arrangements & coordination part was handled by only you. 11. At the time of check out our team spoke to several of the guests & requested them for the review, they gave verbal reviews to the team that they liked all the services, food as well and were happy with the wedding arrangements by us. We would refrain from naming the guest on public platform as we respect the guest privacy however, both bride and groom’s side of close relatives such as brothers, sisters, father, brother in-law, sister in-laws, friends staying in our deluxe rooms, premium rooms and superior family rooms said they were happy with all the arrangements did not have any complaint. We hoped that you would acknowledge the efforts put by our team during the wedding, however we only have best wishes for you and we wish you a Happy married life.