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Tessa Cockrell
Tessa Cockrell
3.5

5 months ago

My husband and I got married at this venue just over one month ago, and these are my reflections of our experience. Overall, the venue itself is a gorgeous outdoor venue, and the owners appear experienced with wedding planning and hosting. We appreciated the fast and quick communication leading up to the wedding day, and their planning and flexibility during the pandemic. They are well equipped to set up the venue how you would like, handle large or small crowds, and make sure you've considered a lot of details of planning, which was greatly appreciated. However, our experience was dampened on the actual wedding day; in the end, we left with the distinct feeling the owners cared far more about their business and venue as opposed to caring about our happiness or satisfaction with the day.  We experienced this in many ways and heard about it in feedback from a majority of our guests afterward.  Some examples include: inspecting the tiny homes/wedding party areas during the ceremony...which we were directly told were locked and not accessible to anyone but our wedding planner.  As it turned out one of our guests had brought hard alcohol (against the rules) to some of the wedding party - unbeknownst to myself or my husband. The alcohol was sought out and found by the owner as soon as the ceremony started. Subsequently, the owner brought this to our attention grand total of 15 minutes after our ceremony, implying that we would be losing our deposit. This was just added, unnecessary stress in the middle of the wedding. Some of our guests and wedding party reported being reprimanded for smoking several feet outside the smoking areas, some for holding sparklers incorrectly, and some for parking the getaway car 30 feet from the building as opposed to 50 feet and an overall feeling of being policed. These were all small things, but in the end, all these small things ended up being a large and unexpected detraction from our otherwise perfect wedding day. When booking this venue, understand that the owners will be part of your wedding day, not in the background. 

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Twin Willow Gardens

Thank you Tessa for taking the time to provide your review. We appreciate the feedback and will be taking that into consideration at future events. We apologize for causing any undue stress on your wedding day and will make adjustments going forward. We do pride ourselves on a well run event venue, which includes collaboration with the vendors you hire, and if needed, will enforce our policies and procedures, as outlined in all contracts. If safety or security of the client, guests, staff, vendors, neighbors or venue are at risk, we will intervene. This is not just an event venue, but also our home. Open bottles of hard alcohol clearly visible in tiny homes - yes we will take those. Smoking or vaping on the driveway, under the tent, in the ceremony area or gardens - we'll ask that they move to designated area. Getaway car pulls too far in, not allowing room for all guests to line up for sparkler exit - we'll have them move further out to accommodate everyone. Ensuring guests don't light hair or dress on fire with sparklers - yeah we'll provide guidance there too.