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Aman Sharma
Aman Sharma
0.5

3 years 1 month ago

This is provide feedback for the recent experience we had with Vivanta, Dwarka team recently for a wedding function. This was my second function in Vivanta and definitely the last one! We have experienced the worst service and support ever seen this time. A complete corrupt and con team led by Ms. Anamika Dewan. She has not stood up on anything what she had said at the time of taking the booking. 1. We booked the event in September, when the allowed guest were 50. As we had more guests to invite, she assured us that as we have 3 sections occupied( Tango 1, Tango 2 and Lawn) , She will split the bill and manage this thing. But later in Jan, one month before the event, she said it’s not possible. 2. At the time of booking, she said that there is no additional charge for outside decor vendors. But 20 days before event, she asked us for ROYALTY charges of amount 40,000 plus tax. Later when we argued and ask for justification and written confirmation and showed her the contract , she said we will take exception for you. 3. Then after above things, she again harassed us by putting NOVEX license issue in between. Forcing us to take the license otherwise will not allow Dj inside. She showed us some legal cases which are going on between some party A and B. Which has no relation with taj hotels and me. Also, there is no any such delhi high court order. 4. When we made her talk to lawyers and made her understand that their is no such order. She didn’t listen and harassed us till the starting of the event. She stopped our Dj equipment and tried everything to get paid on no basis. Neither the novex was able to justify us on this license and We have been organising parties in my hotels in Delhi NCR, we have never faced such issue. And that too, you are asking this 2 days before event. We will not recommend Vivanta Dwarka hotel to anyone for having to a function until this con woman Anamika is present there. Also, We will put reviews everywhere regarding this so that people don’t get fooled again.