Wow Palace Banquet

Dear esteemed client, Greetings from Wow Palace Banquet. We are really sorry to hear about your feedback for the event on 20th March. As our endeavour is always to deliver wow event to let clients experience wow services, we have done detailed analysis why we couldn't meet your expectations. This is to bring to your kind notice few below findings: 1) Captain are never introduced to clients before functions as they are duty managers and handle whole function on event day. Therefore , we will like to correct you that captain can't give verbal commitment before the function approaches. 2) The only concern you have felt in entire event was of Bulb letters display on stage. Kindly note that in your first meeting with GM Abhishek, he must have informed you about letters along with many other add-ons VERBALLY but they didn't form part of your package because you just casually took all details but didn't book. Even in quotation sheet, those weren't mentioned and sheet was handed over to you. In 2nd meeting , when you booked and took formal proposal, again those letters weren't mentioned as there was budget constraint with you. But on the event day, you got totally confused and asked about the letters at 5 pm (2 hours before event start). Despite giving you recall of the bookings details and showing you both quote & proposal, you were not ready to accept and insisted us to arrange letters. To ensure client's best experience as we do for each event, we arranged the letters in very short time by paying extra cost. 3) Now as when something is CLEARLY not part of your package (due to budget constraint), kindly note that we will like to charge you for the same. In this case, we asked you just cost to cost basis, which unfortunately you weren't in mood at all to pay despite committing at 5 pm. One more fact for your kind perusal is that you booked the male anchor initially and in 2nd meeting asked for female anchor. Obviously, female anchors are costlier than male anchor and we suggested you extra charge for the same. Trust us, both services cost us extra then we have to charge the same from client (in your case we just asked costing and no markup) 4) Due to facts of point 3, you denied to pay the event's balance payment to captain at 8 pm whereas our booking form signed by you clearly mentioned full payment release at event's start. When captain started requesting you, unfortunately you got annoyed by him whereas he adhered to your late DJ play timings as well. 5) In the end, our say- we believe that it was wonderful event, testimony to the same is link below where your wife is fully satisfied with venue, food & services https://drive.google.com/file/d/1ljetPf24us7btbbsfAOSO74MnXoJAzyD/view?usp=drivesdk Even more than 50 video reviews of our clients transparently highlight the hard work and commitments adherence by GM Abhishek , but still we take your feedback in positive way and take more care going forward. Best regards, Team Wow