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Vipul
Vipul
0.5

5 months ago

Terrible Experience when travelling with small kids I went to this hotel (City Park, Pitampura) on 22nd Nov, 2023 to attend a wedding ceremony with my wife and 2 kids (5 yrs and 6 months old)...I was travelling from outside Delhi, so usually carry the eatables for the kids like biscuits/chips/cerelac/water in a separate bag....after handing over my car to the valet, when we were entering the hotel, the security guard stopped us from entering the hotel saying that the food bag is not allowed in the hotel, as per the hotel policy....we requested them that all are small items for kids only and they can't eat outside food, but all our requests went in vain....we asked them to call the manager, they kept us waiting for more than 30 mins at the gate and said that we have already talked to the manager, and he is not allowing you to enter the hotel premises with the food bag....I then requested to just let keep the bag with them and just let us take one chips packet and a biscuit box with us (as the kids started crying due to hunger), but the guard/manager said that you can feed the child on the footpath outside the hotel and then enter....he even called the bouncer to handle us, as if we were terrorists....I have never ever faced this kind of behavior in any hotel/restaurant across the world....Finally had to take the kid outside in a restaurant to feed him and leave the venue...Really Disgusting behavior of the entire staff....Think twice/thrice/ten times before planning to host any family function here, if you don't want to humiliate your guests...