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3 years 4 months ago

I wanted to share my experience and feedback for the wedding event hosted at Palms. The attitude of their banquet booking staff and way of dealing with things and requests had been extremely disappointing, contrary to how it was before we booked the lawn. It was not just me, but my family and guests had specifically pointed out Mr. Om Prakash’s (Banquet person who was our point of contact in Palms) behaviour & expressions during the entire event which was rude and displeasured. This being pointed out by the guest was extremely embarrassing, and speaks a lot about the venue & staff. While the decor was absolutely same for the night event, i fail to understand why there was a lineup of the entire staff (waiters, banquet staff and other hotel staff) ready to kick the guests out by 5pm ( our’s was a morning to evening function, 10:30 am to 5pm) I really hope that you train your staff on how to be more cordial and just improve your customer service. It is absolutely disastrous! Regards Srishti