Don't Let This Hotel Ruin Your Special Day. Our wedding at this hotel turned from a dream into a nightmare. We booked the venue more than six months in advance, imagining a perfect day with our loved ones. However, the hotel's reservation team made the entire experience frustrating right from the start. They rarely responded to our messages, and when they did, it was clear they weren't paying attention to our needs. Despite involving the hotel's general manager, nothing improved. Upon arrival, after a long journey from the Netherlands with our 18-month-old baby, the hotel's welcome was non-existent. They first claimed we had no reservation, then admitted we did but had no room ready for us. We specifically requested an early check-in for our baby to rest, but ended up waiting two hours for a dirty room with greasy floors. Our complaints prompted a cleaning, but it was a terrible first impression. The chaos didn't end there. Despite assurances, the promised early check-ins for our family members were not honored, leaving them with the same unpleasant welcome we received. The only silver lining was the wedding ceremony itself, where the food, prepared by Chef Raju, was a hit among all our guests from India and Europe alike. However, the banquet team's actions left a sour taste. They opened bottles of alcohol unnecessarily and then had the audacity to suggest we "take care" of them financially for supposedly not charging us for extra food—food we never ordered. The deceit didn't stop with the banquet. On the day before departure, I requested the final invoice to review and settle any charges. This request was ignored until the last hour, forcing me to pay without proper verification. To make matters worse, some of our friends were wrongly charged for early check-ins they never received, and the hotel staff even tried to prevent them from leaving over disputes about these charges. This hotel has shown a complete disregard for customer service and guest satisfaction. Their focus seems to be on corporate bookings, leaving individual guests and events like ours to suffer. If you're looking for a venue that respects its guests and ensures a smooth, enjoyable experience, look elsewhere. Our wedding day should have been filled with joy, not stress and disappointment. Don't make the same mistake we did.