over all I am happy with Novotel but there were a lot of blunders. Our room keys were handed to us very late (the venue was booked many months in advance so they definitely knew our check in timings). The food is very very good so zero complaints there, room service is decent (a little slow). The managers (Ashay & Farhan) were very nice and tried their best to address our concerns . THE BIGGEST BLUNDER HOWEVER WAS THE DECOR TEAM. Novotel has only two options for decor and they have a tie up with them so you are forced to choose the decor team they have a tie up with. Our decor was way different then what was told to us and what’s was discussed, they over charged us and ended up giving us a very below average decor for the wedding day. Every1 was extremely disappointed with the decor (they demanded the whole payment in advance). We held multiple meetings with the decor team to make them understand and also showed them our outfits to make sure they understand the colour scheme we were going for. They gave us a cheap tacky version of what we asked for and we paid a loooooot more than most venues for the ugly decor that was provided to us.