I had a very bad experience with Ritz. I had visited them around 10 days back with my family regarding a ceremony scheduled for a particular date . Despite leaving all our contact details and requesting them to share a quote soon , we did not receive any quote from them . The staff kept repeating that the quote has been sent over mail, everytime I had to follow up to check why I haven’t received the quote, finally after 10-15 days, I.e. today, (after the sales manager had confirmed to me three times that the quote has been sent to me) they asked me if my event can be rescheduled to another day and that the quote wasn’t shared with me because date was not available. Not only was I exasperated at the question asked but was also surprised how they kept repeatedly lying that the quote had been shared with me . So I just ended up wasting my time and had halted checking out more venues (I don’t live in India so I was on a trip to Lucknow to check out venues and finalize one) Extremely unprofessional behavior. In a way am glad that this happened else we would have experienced worse during our event had we gone ahead with ritz