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Ashwin
Ashwin
0.5

4 months ago

Please be careful, the management is dodgy and will cancel last minute after promises and a official quote which they say is valid for 48 hours. I spoke to their sales manager Mohan, got all the details, he promised the venue is available as I wanted to be sure before traveling 2.5 hours from Bangalore to see the venue. They sent us a quote which they said was valid for 48 hours. I went and saw the venue and came back and wanted to book but in the evening they canceled the confirmed quote and said they can't give the venue anymore, throwing our plans into derail. Attaching pictures of their quote and their response while 48 hours was not over till which the quote was valid. My hypothesis is they got a different party who was booking their rooms and bigger venue so they decided to withdraw their official offer in spite of their sales guy Mohan promising me that the quote was valid for 48 hours and no need to worry.

White Mist by Happy Retreats

Dear Ashwin, With all due respect to your event and the importance of the celebration requirement for which you have approached us, accept our apologies for the inconvenience you had to go through. We have done our investigation on your complaint and as a routine we send the quotations to multiple clients simultaneously and the bookings are done on a first come first serve basis, even though the quote which we send across has got a 48 hrs validity, once a client confirms the booking, all the other quotes becomes invalid. We completely regret the fact that, we couldn't serve you this time, but if given an opportunity we will definitely put in the best efforts to give you the best. You can definitely reach us on 9742320001 for any further issues which you want to highlight to our weddings team directly. Team Happy Retreats