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Ananyaa Goel
Ananyaa Goel
1.0

4 years 11 months ago

When we enter this price range, all the places are pretty and big and air conditioning works, blah blah. So let's remove superficial things and focus on service. I have never seen worse management in my life. It's someone's special day. There is a very important event that's taking place when it's a wedding function. Not only should your day be made easier, but the venue coordinators are supposed to add to your day from their experience. We had one better, we weren't even given all that was mentioned! The coordinator is this lady called "Bushra". For the level of clients she probably deals with, she has no polish whatsoever. Small employee mentality was always shown wherein we were paying a bill of 11lakhs and she would try and make commission by charging us 1000bucks for an extra mist fan. It's not about the money, it's about very shit and petty service. The mandap had no logic. They put 2 less chairs, put mattresses everywhere so there was no space to put the fire stool (we had to get there and get everything rearranged), it took them 20minutes to get 1 AC vent switched off. I could go on and on because there was no service! None at all. For them it's a money making endeavor, no regard for the nature of the event they're hosting. The number of things they forgot, ignored and were shabby about is unbelievable. We had one event at Amaara- no complaints. Last year my sister got married from Amaanta- oh please choose that venue. it's the same price and you don't have to lift a finger! They look after you like it's their wedding. NOT SHAGUN. SHIT venue. We regret going for Shagun as my wedding venue.