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Sakshi singhal
Sakshi singhal
0.5

1 month ago

Please don’t book this hotel ever, I am a practising surgeon in Delhi. It was my brother’s roka ceremony on 7/03/2024 at Leela convention hall and hotel surajmal Vihar. Waiters were drunk and one waiter misbehaved with me and on complaining the manager’s reply was: they are from Orissa, that’s how they talk. They will touch your shoulder to talk. On asking the adhar card, they could not provide us with one. So basically they have recruited rapists and criminals to work with them and it’s not at all safe. I will suggest you all not to plan any event in such a hotel. Shame to Leela hotel chain and owner.

The Leela Ambience Convention Hotel

Dear Ms. Singhal, Thank you so much for taking the time to share the details about your experience at the hotel. We are deeply concerned about the incident that you have narrated. We have been trying to reach you, however have been unsuccessful. We would be grateful if you could spare a few minutes of your precious time to speak to us on the telephone. We recognize that you are busy, but your feedback and experience is very important to us, and we stand committed to addressing the issues you have shared. If you could please send your contact details to paeo.tlach@theleela.com or Parvesh.sharma@theleela.com and a convenient time to speak so that our General Manager can contact you. The team at the hotel would like to be able to welcome you back to The Leela Ambience Convention Hotel, Delhi in order to show case the levels of service that you rightfully expect from us. Regards Parvesh Kumar Sharma Director of Sales (8130990818)