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Mukesh Jindal
Mukesh Jindal
0.5

1 year 2 months ago

NOT RECOMMENDED!! I had my wedding party at Royal Dale and unfortunately, the experience left much to be desired. The decoration was lackluster, and the service provided was rude and unprofessional. The decoration was below average and failed to meet the standards expected from a high-end venue. The venue had promised a grand and luxurious decor theme, but it was evident that the decorations were not up to the mark. Most of the promised decor was either missing or not executed correctly, which was a major letdown for the guests. Moreover, the service provided by the staff was far from satisfactory. The staff seemed to lack basic hospitality skills and were unprofessional in their demeanor. They were unresponsive to guest requests and seemed disinterested in providing quality service. It was also observed that the staff members were rude and impolite towards the guests, which is unacceptable in any hospitality setting. During the course of the evening, it became apparent that the staff was understaffed, which caused unnecessary delays in service. The waiters were not attentive to the guests' needs and appeared to be overwhelmed with the crowd. The lack of staff members meant that there was no one to attend to the guests, which left them feeling ignored and disrespected. Overall, the experience was disappointing, and the sub-par decoration and rude service provided by the staff marred the entire event. It is essential to note that the Royal Dale management needs to improve the quality of their services and ensure that their staff members are well-trained in hospitality and customer service. I would not recommend this venue for any future events.